Case Study 1:

Evaluation of the Case Progression Officer’s role by developing a breakdown of elemental duties from which a Resource Planner was constructed to assist with current and future staff planning requirements. This was a national project, carried out a a number of key locations and across multiple functions; including the CPS, Crown & Magistrates Courts, Police and Probation Services.

Case Study 2:

Project support, mentoring and advice provided within local probation office team. Delivery of in- house Service Development Sessions.

Case Study 3:

A service wide pre-technology benchmarking and measurement exercise which impacted both locally and nationally. Review, map & measurement programme, as part of national directive to raise productivity; covered 5 areas, identifying in excess of 50% improvement in one area, with an average of 18% with overall potential savings in excess of £3.5M/ per annum, equating to an extra 84 operational officers. Results were delivered at the Activity Based Costing national conference, with many of PSL’s measurement and monitoring techniques being implemented

Case Study 4:

Provision of senior management support, process mapping and job evaluation for the Young People’s Drug Service. Facilitator for a strategy “away day” to enable true understanding of job roles and functions and to develop a culture of team working amongst diverse professionals.

Case Study 5:

Provision of senior management personnel, covering a number of key roles within the service, on a consulting basis.